Accessibility Statement
Last updated: October 2026
ESO Education and Training (NW) Ltd wants everyone to be able to use our website and take part in our courses, including disabled people and people with learning difficulties.
Our website
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. This means, for example, that you should be able to:
- zoom in up to 400% without text spilling off the screen,
- navigate the site using just a keyboard,
- use a screen reader,
- read text with good colour contrast.
Known issues
The embedded Google Map on our location pages may not be fully accessible with a screen reader. The full address and travel information are always given as text on the same page.
This statement was prepared in October 2026, based on a self-assessment of the new website.
Our courses
We make reasonable adjustments under the Equality Act 2010. Examples include extra time, a reader or scribe, coloured overlays, large-print materials, or a different room. Adjustments to assessments must be approved by our awarding organisation, Laser Trident, before the course, so please tell us about your needs as early as possible when you book.
Our online learning site (for learning you complete before some courses) works with screen readers and on mobile devices.
Our venue
If you have access needs for our training centre at St Mary’s Complex, Waverley Street, Bootle L20 4AP, please call us before you book and we will talk through the arrangements with you.
Contact us
If you have difficulty using our website, need information in a different format, or want to discuss adjustments for a course, contact Simon Owen on 0800 144 8458 or at simonowen@esotrainingnw.co.uk. We aim to reply within 5 working days.
If you are not happy with our response, you can use our Complaints Procedure. You can also contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.