Terms and Conditions of Booking
Last updated: October 2026
1. About us
These terms apply to all courses booked with ESO Education and Training (NW) Ltd (“ESO”, “we”, “us”), a company registered in England and Wales, company number 12295396. Our registered office is 23 Farnworth Street, Widnes, England, WA8 9LH, and our training centre is at St Mary’s Complex, Waverley Street, Bootle L20 4AP. You can contact us on 0800 144 8458 or at simonowen@esotrainingnw.co.uk.
ESO is an approved training centre for Laser Trident, an Ofqual-regulated awarding organisation. We deliver SIA licence-linked qualifications (including Door Supervision, Security Guarding and CCTV), first aid and personal licence (APLH) courses.
2. Booking and your contract with us
2.1 A booking is confirmed when we have received your deposit (currently £30 per course) or full payment, and sent you written confirmation by email.
2.2 By booking, you confirm that the information you give us is accurate and that you have read these terms, our Privacy Policy and our Refunds, Cancellations and Rescheduling Policy.
2.3 If you are booking on behalf of an employer or another person, you confirm you have their authority to do so.
3. Prices and payment
3.1 Prices are shown on our website in pounds sterling. ESO Education and Training (NW) Ltd is not VAT registered, so no VAT is charged on our prices.
3.2 Online payments are taken securely by our payment provider, Square. We do not see or store your full card details.
3.3 You can pay in instalments through Clearpay, where offered at checkout. Clearpay instalment plans are subject to Clearpay’s approval and its own terms. If you pay with Clearpay, we receive the course fee from Clearpay and you repay Clearpay directly.
3.4 If you pay a deposit, your remaining balance must be paid by the date shown in your booking confirmation.
3.5 If the balance is not paid on time, we may offer your place to someone else and our Refunds, Cancellations and Rescheduling Policy will apply.
4. Eligibility and entry requirements
4.1 For SIA licence-linked courses you must be 18 or over and meet the SIA’s English language requirement. You must bring valid identification that meets SIA and awarding body rules. We will tell you what ID is accepted before your course.
4.2 If you cannot provide acceptable ID, you will not be able to sit the assessments. This is a regulatory requirement and not something we can waive.
4.3 Some courses have prerequisites (for example, a current first aid qualification before Door Supervision or Security Guarding). It is your responsibility to hold these, and we will explain them when you book.
5. Attendance and conduct
5.1 SIA courses have minimum guided learning hours set by the SIA. You must attend every session in full. If you miss time, you may be unable to take the assessments and may need to rebook.
5.2 We may remove anyone from a course whose behaviour is abusive, discriminatory, unsafe or disruptive, or who is under the influence of alcohol or drugs. No refund is due in that case.
5.3 Malpractice in assessments (such as cheating, impersonation or using unauthorised materials) will be reported to the awarding organisation and may lead to disqualification.
6. Assessments, results and certificates
6.1 Assessments are set and quality-assured by the awarding organisation. We cannot guarantee a pass.
6.2 Certificates are issued by the awarding organisation. We will register you and request your certificate once your results are confirmed.
6.3 Passing a course does not automatically give you an SIA licence. You must apply to the SIA yourself, and the SIA makes its own decision, including identity and criminality checks.
6.4 Course fees are not refunded if you do not pass. If you do not pass an exam, your first resit is free and each resit after that costs £25. To book a resit, contact us by email or phone and we will book you on the earliest available date. You must bring photo ID to your resit.
7. Online learning
Some classroom courses include online learning you complete before the course (we send you a login). We also sell standalone online courses – see section 12. You must keep your login details private and must not share course materials, which are protected by copyright.
8. Changes by us
We may need to change a trainer, venue or timetable. If we make a significant change or cancel a course, we will offer you an alternative date or a full refund of the money you have paid for that course.
9. Our liability
9.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under English law.
9.2 We are not responsible for losses that were not reasonably foreseeable, or for business losses where you booked as a consumer.
9.3 Your legal rights as a consumer, including under the Consumer Rights Act 2015, are not affected by these terms.
10. Complaints
If you are unhappy, please see our Complaints and Appeals page.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
12. Online courses
This section applies to our online courses, which you complete on our online learning platform rather than in the classroom. It also applies to the online learning that comes with some classroom courses, where relevant.
12.1 Access. When your booking is confirmed we will email you a login. You will have access to your online course for [ACCESS PERIOD – Simon to confirm] from the date your login is sent. Once your access ends, you will not be able to open the course, although you can still download any certificate you have earned (see 12.4).
12.2 Your account is personal. Your login is for you only. You must not share it, let anyone else complete the course or assessment for you, or copy, download or share the course materials, which are protected by copyright. If we find an account has been shared, we may close it without a refund and we will not issue a certificate.
12.3 Technical requirements. You will need an internet connection and an up-to-date web browser on a phone, tablet or computer. Some lessons include narrated video, so you will need sound (speakers or headphones) or captions. It is your responsibility to check that your device and connection work before you start. If you have a problem accessing the course, contact us and we will help.
12.4 Assessment and certificates. Each online course ends with an assessment. When you pass it, you can download a digital certificate from the platform. The pass mark is [PASS MARK – Simon to confirm]. Once a course has been accredited, its certificate will show the CPD hours awarded by the accrediting body; we will not show CPD hours or accreditation logos before then. Each certificate has a unique reference so employers can ask us to verify it. Online courses are short awareness and CPD courses: they are not SIA licence-linked qualifications and do not lead to an SIA licence.
12.5 Course updates. We review our online courses and may update content to keep it accurate, for example when the law or guidance changes. Updates will not reduce the main content of a course you have already bought. If we withdraw a course you have paid for before you have had the access period described in 12.1, we will offer you an equivalent course or a proportionate refund.
12.6 Cancelling and refunds. Your right to cancel an online course, and what happens if a course is faulty, are explained in section 9 of our Refunds, Cancellations and Rescheduling Policy.